Return & Refund Policy
At Udhbava Studio, each piece is handcrafted and often created in limited quantities. As a result, our products are unique in nature and may exhibit slight variations in color, texture, finish, or appearance. These variations are an inherent characteristic of artisan-made creations and should not be considered defects.
Returns & Exchanges
Due to the handcrafted and limited-edition nature of our products, we do not accept returns or exchanges for reasons such as:
- Change of mind
- Personal preference
- Minor variations in color, texture, finish, or design
- Differences resulting from the handmade production process
Damaged or Incorrect Products
If a customer receives a damaged product or an item different from what was ordered, they must notify us within 48 hours of delivery by providing:
- Order details
- Photographs of the product and packaging
- A description of the issue
Upon verification, we may, at our discretion:
- Arrange for a replacement, subject to availability; or
- Issue a refund for the affected product
Refund Process
Approved refunds will be processed through the original payment method used during purchase. Refund timelines may vary depending on the payment provider and banking institution.
Refund requests for damaged or incorrect products will be reviewed and decided on a case-by-case basis.
Where a return is approved, the customer may be required to return the product to Udhbava Studio. Any refund will be processed only after the returned product has been received and verified to be in the same condition as documented in the photographs and information initially provided by the customer.
Approval of refunds, replacements, or exchanges shall be at the sole discretion of Udhbava Studio based on the circumstances of each case.
Customized & Made-to-Order Items
Customized, personalized, commissioned, or made-to-order products are non-refundable and non-returnable unless they arrive damaged or incorrect.
Contact Us
For any concerns regarding your order, customers may contact us through the contact details provided on the website. We will make every effort to resolve genuine issues in a fair and timely manner.
Do you want to have a personalised event
Get in touch with us today to book your personalised event space.
Quick Links
Shop by Category
Policies
Today, technology has woven itself into almost every moment of our lives. While it brings convenience and endless possibilities, it also brings constant distractions.
Connect with Us
Address
54, KB Dasan Road,
Teynampet,
Chennai,
Tamil Nadu - 600 018.
Copyrights @ 2026. All rights reserved.